Privacy Policy

This privacy policy sets out how Purewell uses and protects any information that you give Purewell when you use this website. Purewell is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Purewell may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We only ask you for the minimum information we need to provide you with a professional service at the time of ordering. All information is collected lawfully and in accordance with the Data Protection Act 1998 & The EU General Data Protection Regulation.

The personal information you supply to us is properly treated as being in confidence. It is kept secure and not shared or sold to outside organisations. We will only use your contact details to contact you with informatin explicitly regarding your order, unless you have explicitly opted in to our marketing list.

Data collected by this site is used to receive and fulfill customer orders and administer and enhance the site and service. We do NOT disclose information to third-parties unless for goods delivery purposes and for registering warranties.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• Information regarding how you access our site: your IP address; your GPS location (where you have permitted access to this); the internet browser and devices you are using; Cookie, Pixels or Beacon information (for more information please see our Cookie Policy); the website address from which you accessed our website.
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

We will also store correspondence that you have had with Purewell, via email or Live Chat.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. NB. These emails will only be sent to people who have confirmed that they opted in to receive promotional correspondence from Purewell, either in store or online.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@purewell.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998 & The EU General Data Protection Regulation. If you would like a copy of the information held on you please write to Purewell Showroom 2 Wilverley Road Christchurch BH23 3RU .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Marketing

We would like to send you information about products and services of which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please complete the form below.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Our Data Partners

Flixmedia

Flixmedia provides content that appears on product listing pages to enhance the product information shown to you, the reader. Please find below information about how they use your data:

"Flixmedia partners with your chosen retailer in order to provide you with official manufacturer’s information about the product you are considering and is not an advertising service. Flixmedia processes your IP address solely to permit the delivery of the manufacturer’s video, image or text information but does not store your IP address as part of this service to your retailer and does not provide your IP address to third parties other than technology partners who support information display. Flixmedia does not process or store any other piece of personal information about you nor obtain any other of your personal data from third parties. If you have questions about Flixmedia’s processing of your IP address, please contact GDPR@flixmedia.eu"

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 21st March 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: info@purewell.co.uk or write to us at: Purewell Electrical, Unit 14 Somerford Business Park, Wilverley Road, Christchurch. BH23 3RU.